Q. Do I need to remove the filter holder?
A. No, unlike the My K-Cup, the Solofill Cup is a direct drop-in K-Cup replacement. There’s no need to swap out the filter holder.
Q. Is the Solofill Cup dishwasher safe?
A. Yes.
Q. Does the plastic material used in the Solofill cup contain BPA?
A. No, the Solofill Cup is 100% BPA free.
Q. Is the plastic material used in the Solofill cup recyclable?
A. Yes, the plastic material is Polypropylene. Recyclable # 5.
Q. My brewer shuts off or slow to brew, what is wrong?
A. Using fine Espresso grind or packing the coffee too tight may result in clogging of the screen filter, restricting the flow of brewed coffee from exiting out of the cup. Try using a coarser grind, and do not tamp or pack the coffee.
Q. How do I return the product?
A. Please email us at cs@solofill.com for a Return of Merchandise Authorization (RMA) number. Send your faulty product to:
SoloFill, LLC
Attn: RMA Department
PO Box 840595
Houston, TX 77284-0595
